About

Quality

Quality Policy Statement

Established in 1994, ERS has become a leading economic development consultancy, operating from offices in Bristol and Newcastle upon Tyne.  Our experience, across a wide range of research and intervention types provides us with extensive knowledge of the strategic and contextual issues within local economic development.

ERS has a wealth of understanding in providing objective and insightful policy advice and guidance on a wide range of issues, spanning a variety of economic and social agendas. Drawing on our practical experience of developing and delivering projects, we seek to share the lessons we have learnt through the provision of well-grounded policy advice to our clients involved in delivery at all levels and across a wide variety of sectors.

We pride ourselves on providing clients with informative and usable advice that supports decision making and policy development to improve effectiveness.  This achievement will result in securing efficiency and enhancement of long-term profitability.

The Management Team bears the responsibility for establishing, maintaining and implementing the system for controlling the activities for which they are responsible.  We undertake to ensure that instruction, practical example and training that quality is the aim of all members of the organisation and that each employee has a proper understanding of the importance of the Quality System function and its direct relevance to the success of ERS.

This quality policy provides a framework for setting and reviewing quality objectives.  This was last undertaken in February 2018 and will be undertaken on a six monthly basis.

We will abide by the Market Research Society code of conduct, the principles of robust research set by the Institute of Economic Development and any statutory or regulatory requirements set by UK Government and the European Union.

Equally, every employee is responsible for, and will be trained, to perform the duties required for their specific role.  Furthermore, ERS will ensure that any sub-contractors employed for a particular function will meet specified requirements and align quality practices to ERS requirements.

ERS has a Policy of dealing with issue of customer satisfaction in a professional and efficient manner.  Our complaints policy is available to all our clients on request and any customer complaints are thoroughly considered by ERS Managing Director.

We also set out our Quality Objectives with the international standard ISO 9001:2015.

We hereby certify that this Policy forms an integral part of our Quality Manual and the Standard Operating Procedures.  The Quality Manual accurately describes the Quality System in use to meet the requirements of ISO 9001:2015.

We are committed to continually improving the Quality System.  The Quality System will be monitored on a six-monthly basis under the Management Teams ultimate responsibility with regular reporting of the status and the effectiveness at all levels.

Chris Barlow, Associate Director

Reg. No. 6620410935